Thank-you for visiting this website. Please read the Terms and Conditions contained herein carefully since any use of this website constitutes your acceptance of the Terms and Conditions.

We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Website after changes are posted on-line shall constitute acceptance of the new terms and conditions.

1. Definitions

“we/us/our” means Vitaflo (International) Limited (company number 3380926) of Suite 1.11 South Harrington Building, 182 Sefton Street, Brunswick Business Park, Liverpool, L3 4BQ.

“Website” means our website that you are using or viewing.

“you”/“your” means the user of the Website.

2. Access to Website

  1. We accept no responsibility if you are unable to access our Website (whether due to equipment failure, unavailability of communications facilities, mis-configuration or any other reason whatsoever).
  2. From time to time, we may restrict access to some parts of our Website or our entire Website. We make no guarantees that the Website will be uninterrupted, secure or error free.
  3. We will need to carry out routine maintenance and servicing of our servers and equipment from time to time. While we will seek to keep disruption to a minimum we cannot guarantee that the Website will be continuously available on-line. We therefore provide the Website on an “as is” and “as available” basis.

3. Content

  1. The pages contained in the Website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date. We accept no liability for any failure to do so.
  2. The information contained in the material in the Website is only for information purposes. The material on the Website does not constitute advice and is not intended to be a substitute for advice given by a physician or healthcare professional and you should not rely on any material on the Website to make (or refrain from making) any decision or take (or refrain from taking) any action.
  3. We give no warranties, conditions, guarantees or representations, express or implied, as to:- (a) the completeness or accuracy of any information contained on the Website or any website to which it is linked; or (b) the content of any advertisements included on our Website; or (c) the quality or condition of the information of the Website.
  4. You agree to use this Website at your own risk.

4. Copyright and trade marks

  1. All rights (including copyright, patents and trademarks and whether registered or not) in the content of these web pages are owned by us. Nothing in these terms and conditions in any way confers on you any licence or right to any designs or logos or business names used by us on our Website.
  2. Except as expressly permitted by these terms and conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract, scrape or re-utilise any of the contents of the Website. In particular, you must not cache any of the contents for access by third parties nor mirror or frame any of the content of the Website nor incorporate it into another website without our express written permission.
  3. You may copy, reproduce, download, record or use the information on this Website for your own personal, non-commercial use.

5. Acceptable use

  1. You will act lawfully and honestly at all times when you access this Website. You agree not to use the Website for fraudulent purposes or in connection with a criminal offence or other unlawful activity.
  2. You agree that you will not try to post on the Website or use contact addresses on the Website to post any content which is defamatory, obscene, in breach of copyright, vulgar or indecent or may have the effect of being harassing, threatening, abusive or hateful or that otherwise degrades or intimidates an individual or group of individuals on the basis of religion, gender, sex, sexual orientation, race, ethnicity, age or disability.
  3. You will not advertise or promote any third party or any of your own products or services. You will not seek to distribute “spam” e-mail through the use of the website.
  4. You will not seek to introduce any viruses, trojan horses, worms or similar devices on to the Website.

6. Liability

  1. The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. We make no representations, warranties, guarantees or promises that any third party independent data or data provided by us will be accurate.
  2. To the extent permitted by law, we hereby expressly exclude:

(i) Any liability for a direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including without limitation any liability for:

  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time;
  • and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We are not liable in any way for failure, interruption, delay or any other matters of a similar nature whatsoever to the Website arising out of circumstances beyond our reasonable control including, but not limited to, fire, explosion, earthquake, flood, storm, riot, civil disturbance, strikes, lockouts and industrial disputes, war, nuclear accident, terrorist activity, failure of equipment or transmission (or other supply) difficulties (except where such failure or transmission (or other supply) difficulties are caused by our negligence or wilful default), the act or order of any government department, council or other constituted body and acts of God.

  1. The exclusion of liability does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
  2. You agree to indemnify us for any loss or damage suffered by us arising out of your use of the Website and/or your breach of these terms and conditions of use.
  3. We make no warranty that the Website (or websites which are linked to the Website) is free from computer viruses or any other malicious or impairing computer programs or free from hacking or other security breaches. It is your responsibility to ensure that you use appropriate virus checking software.
  4. We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.

7. Links to non Vitaflo websites

  1. The Website may from time to time contain hypertext links to websites that are not operated by us or by our associated companies. We do not control such websites and are not responsible for their content. Our inclusion of hypertext links to such websites does not imply any endorsement of the material contained on the websites or of the owners.

8. Hyperlinks

  1. You may not create any hyperlink or other similar form of connection to this website without our express written permission.

9. General

  1. We reserve the right to assign or subcontract any or all of our rights and obligations under these terms and conditions to a third party.
  2. These terms and conditions of access together with our privacy policy contain the entire agreement and understanding between the parties relating to the Website, and supersede any and all prior agreements, arrangements, statements and understandings, except for any fraud or fraudulent representation by either party. We exclude all representations and warranties relating to access to use of the Website, whether they are statutory or otherwise, as far as is possible by law.
  3. If you have a dispute with another user of the Website, you agree to release us from all claims, losses and/or damages of any kind arising out of any such dispute.
  4. If any of these terms and conditions shall be held to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions.
  5. These terms and conditions are personal to you. You agree not to transfer your rights or obligations under these terms and conditions to anyone else.
  6. From time to time, we may modify the terms and conditions without prior notice to you. If we do so, we will post the amended terms and conditions on the Website in place of the current version. It is your responsibility to review the terms and conditions regularly. If you continue to use the Website after the amendments are posted, you will be treated as having accepted the revised terms and conditions.
  7. No partnership, joint venture, employee-employer or franchisor-franchisee relationship arises between us and you by reason of these terms and conditions.
  8. Notwithstanding any other provision in these terms and conditions, no person other than you or us has any right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of these terms and conditions. Nothing in these terms and conditions shall affect any right or remedy of a third party which exists or is available other than as a result of the aforementioned Act.
  9. These terms and conditions shall be governed by and in accordance with English law and subject to the exclusive jurisdiction of the English Courts.
  10. If you do not agree to obey these terms and conditions you must stop using the Website immediately.
  11. If you have any concerns about material that appears on our Website please write to Customer Services at Suite 1.11 South Harrington Building, 182 Sefton Street, Brunswick Business Park, Liverpool, L3 4BQ.


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them. More information is available on the Directgov website: Internet Cookies – what they are and how to manage them.

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast. The cookies used for this are listed below:

Table containing the cookies which we use to improve our service
Name Typical content Expires
_utma Randomly generated number 2 years
_utmb Randomly generated number 30 minutes
_utmc Randomly generated number When user closes browser
_utmt Randomly generated number 1 day
_utmz Randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search) 6 months
incap_ses_151_247539 Used by Incapsala, DNS-based firewall session
incap_ses_197_247539 Used by Incapsala, DNS-based firewall session
visid_incap_247539 Used by Incapsala, DNS-based firewall session
X-mapping-aincmkhk Used to route data and page requests to the correct server where a site is hosted on multiple servers. session
PHPSESSID The PHPSESSID cookie is native to PHP and allows websites to store serialised state data. On the Action website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. As the PHPSESSID cookie has no timed expiry, it disappears when the client is closed. The use of the PHPSESSID cookie is highly embedded in the SilverStripe CMS and is a central part of the working of the system; initiating a session is one of the first things SilverStripe does when a web page is requested. The PHP Session::start() command that sets the cookie is invoked from the programme main.php, which is part of SilverStripe’s core code. In addition, SilverStripe utilises the PHP session for many of its features. On the Action website, the accessibility style switcher uses the PHP session to maintain state and would not function as intended without the PHPSESSID cookie being set. The security for the registration form relies on the PHP session and, as there are no specific cookies used to pass login state data, user logins are preserved through the session. The page view history for logged in users is initially recorded as an array in the PHP session and requires the PHPSESSID cookie to be set in order to function. session

For further details on the cookies set by Google Analytics, please refer to the Google Code website 

For further information on our cookies policy please visit